Return and Refund Policy
If your Rosellia™ order is not right, you have 30 days to send it back — and return shipping is on us. No restocking fee, no hoops, and no need to explain yourself.
Our 30-Day Guarantee
You have 30 days from the day your order arrives to request a return for a full refund.
If the size is not right, the hold is not what you hoped for, or they are simply not for you — that is reason enough. We would rather take them back than have them sit unused in a drawer.
Free Return Shipping
Return postage is on us, both ways. When you start a return we send you a prepaid return label along with the address, so there is nothing to pay and nothing to work out at the post office.
That applies whether the item was faulty or you simply changed your mind.
How To Start A Return
Email support@rosellia.shop with your order number and a line about what went wrong. That is the whole process.
We will reply with your return instructions and label. Please wait for those before posting anything back — returns sent without them are much harder for us to match to an order, and that slows your refund down.
Condition Of Returned Items
Please send items back complete and in their original packaging where possible, with the protective films placed back over the adhesive.
Because these are worn against the skin, give them a gentle clean before you send them back. We are not going to be difficult about condition — if you tried them on and they were not right, that is exactly what the 30 days is for.
Wrong Size?
Email us and we will swap it rather than making you re-order. Send the set back with the label we provide and tell us which size you need instead, and we will get the right one out to you.
If you are not sure which size to switch to, tell us your usual cup size and we will work it out with you.
Damaged Or Faulty On Arrival
If your set arrives damaged, or the adhesive will not hold from the very first wear, email support@rosellia.shop with your order number and a photo of the problem.
We will send a replacement or refund you, whichever you prefer, and in most cases you will not need to post anything back at all. Please get in touch within 30 days of delivery.
Refunds
Once your return reaches us and has been checked, we process your refund to the original payment method.
Refunds usually appear within 5–10 business days of being issued, depending on your bank or card provider. We will email you as soon as it has gone out.
Cancellations
Orders are processed within 1–3 business days, so we can usually still cancel or amend an order inside that window. Email support@rosellia.shop as soon as you can.
Once an order has shipped we cannot pull it back — but you can still return it under the 30-day guarantee once it arrives, with the postage covered.