Shipping Policy

Everything you need to know about how your Rosellia™ order reaches you — how quickly we process it, how long it takes to arrive, and what it costs. Short version: shipping is free, worldwide, on every single order.

Order Processing

Orders are processed within 1–3 business days of being placed. Once an order has been processed it is locked in and moving through the dispatch queue.

Need to change an address or cancel? Email support@rosellia.shop as soon as you can. We can usually still help while your order is inside that processing window. Once it has shipped we can no longer pull it back — but you can still return it under our 30-day guarantee once it arrives.

Delivery Times

Orders arrive within 7–12 business days after processing. That covers dispatch and transit.

Delivery windows are an estimate, not a guarantee. Carrier delays, customs and busy shopping periods can all add a little time. If you are ordering for a wedding, a holiday or one specific night out, give yourself a buffer rather than cutting it fine.

Shipping Costs

Free shipping on every order, worldwide. No minimum spend, no weight surcharge, and no shipping line added at checkout.

The price you see on the product page is the price you pay.

Customs And Import Charges

For most destinations there is nothing extra to pay. Where local customs or import duties do apply, they are set by your country and are the responsibility of the recipient.

We cannot calculate these in advance, cover them on your behalf, or mark parcels as gifts. If you are unsure, your local customs office can tell you what applies.

Tracking Your Order

You will get a confirmation email as soon as your order is placed, and a tracking link as soon as your parcel is scanned by the carrier.

You can also follow it any time using the Track Order link in the menu at the top of the site. Tracking can take a little while to show movement after it is first issued — that is normal, and it does not mean anything has gone wrong.

Wrong Address Or Failed Delivery

Please double-check your shipping address at checkout. We ship to the address exactly as it is entered.

If a parcel comes back to us as undeliverable, we will get in touch to arrange a re-send or a refund. If your tracking has not moved for an unusually long stretch, email support@rosellia.shop with your order number and we will chase it with the carrier for you.

Something Went Wrong?

If your order has not arrived inside the expected window, or it turns up damaged, email support@rosellia.shop with your order number and we will sort it out.

We would much rather hear from you than have you sit and wait.